retention solutions
Student Services Assessment
Our consulting team has deep experience with assessing the student services functions within colleges and universities.
Our holistic approach analyzes your student services in the following areas: Roles & Structures, Process, Technology, and Performance and Data.
This assessment culminates with a thorough report that highlight the key gaps in your student services operation, with a prioritized list of recommendations for improvement.
Student Journey Mapping
We've observed that most journey mapping stops at the point-of-enrollment. Not ours. We know the importance of new student retention, and we believe in applying operational rigor to the student experience.
With our journey mapping, you will understand your students' mindsets/emotions, priorities, and objections as they progress through their first year of enrollment. You will gain clarity on the barriers, leakage points, and missed opportunities from the student's perspective.
We deliver detailed reports that include the as-is state and the recommended state of the journey map, with specific recommendations for improvement.