full lifecycle enrollment & retention solutions
Enrollment Diagnostic Assessments
COMPETITIVE ANALYSIS
Get a fresh look into how your recruitment practices compare against your competitors and current industry practices.
We will deliver a complete report and summary of findings for each competitor evaluated, against your performance and student experience. The Competitive Analysis Report includes prioritized high level action recommendations to improve performance and student experience
LEAD JOURNEY MAPPING
Understand the prospective student's actions, mindsets/emotions, motivations, and objections as they navigate your funnel. Gain clarity on touchpoints, barriers, leakage points, and missed opportunities from the prospective student's perspective.
ENROLLMENT FUNNEL FUNCTIONAL ANALYSIS
A detailed, step-by step map of current processes and roles that can be used to target obstacles, scale points, and inefficiencies in the current state affecting overall results and outcomes from lead to enrollment.
Enrollment Capability Improvements
ENROLLMENT FUNNEL REDESIGN
Using results from the Enrollment Diagnostics, Raven Eye will develop a detailed proposed enrollment funnel process map and proposed data points/metrics that achieve your established enrollment goals. You will receive the visual representation of the map, a proposed outreach plan for prospective students, a detailed action plan and timeline to implement, and a summary of resources necessary to fully implement the proposed funnel redesign.
CAPACITY BUILDING AND TRAINING
Support your staff to implement the new outreach plan with our high impact Consultative Sales Training package. Our trainers have deep experience creating and delivering training for the best coaching and ed. tech companies in the industry, and will transform your staff's recruitment skills.
Get the most out of this training by providing your staff with our call framework/script and our Quality Assurance program, which includes score forms and scoring rubrics.
RETENTION SERVICES
STUDENT JOURNEY MAPPING
Most journey mapping stops at the point-of-sale. Not ours. We know the importance of new student retention, and we believe in applying operational rigor to the student experience.
With our journey mapping, you will understand the student's, mindsets/emotions, priorities, and objections as they progress through their first year of enrollment. You will gain clarity on the barriers, leakage points, and missed opportunities from the student's perspective.
You will receive a detailed report including the as-is state and the recommended state of the journey map, with specific recommendations for improvement.
CAPACITY BUILDING AND TRAINING
Transform the skills of your Advising team by providing them with our Retention Coach Training program. Advisors are overloaded with high caseloads and their expertise is in the area of academic advising. We have found that by providing training on retention coaching frameworks that Advisors can transform their conversations, and ultimately become more fulfilled with their work.
Get the most out of this training by providing your staff with our call framework/script and our Quality Assurance program, which includes score forms and scoring rubrics.